Satisfaction

We want your complete satisfaction. We want your business again and that of your friends. If you are unsatisfied with your purchase, you may return it within 30 days of purchase. We only ask that you return the item(s) in new condition and in its original packaging so that it is received back to us in good sellable condition. Failure to package properly may result in denial of claim. All requests for return of goods and/or credits must have an RMA authorization #. The RMA form can be printed below by clicking on the RMA FORM link below this paragraph or you can have the form faxed or emailed to you, please return within 3 days of receipt and then the sales rep can contact you about resolution and assign an RMA Authorization # to your claim. Refunds will be applied to your Mills Floral Company account for use towards future orders. Refunds on Net 30 accounts will be applied to the original invoice or put on account to be used toward future orders. Any refunds to a credit card will require authorization. Onlyitems listed on original RMA form will be considered for credit /exchange please do not send items that have not been authorized. The original RMA Authorization form must accompany returned goods. Mills Floral Company will accept responsibility for incorrect shipments; however where customers return acceptable product for which they ordered, Mills Floral Company reserves the right to apply a restocking fee of 20%. Refunds applied will be for product, excluding shipping charges.

RMA FORM

Minimum Orders

Our minimum order is just $100.00 for new customers and any reorders. A $15.00 handling fee will be applied to all transactions under $100.00. If a backorder is less than $75.00, it will be cancelled. Rush orders have a $15.00 fee.

Rush Deliveries

Rush deliveries will be done within 24-48 hours, and sooner if possible. All rush orders will be charged a $15.00 handling fee.

Payment Method

Payments can be made using any of the following forms:

Security

Online order information is encrypted and sent via SSL secure transmission, the latest and most secure technology available. If you prefer not to enter your credit card information, please call us at (770) 729-8995 and we can take your order via telephone.

Shipping

We typically ship orders within 1 to 2 business days via FedEx or truck line based on product availability. Expedited services are also available (for an additional charge). If you need other shipping arrangements, please call us at (770) 729-8995.

Privacy

Our privacy policy has been created in order to demonstrate our firm commitment to protecting our customer's privacy.

Information We Collect

When you open a wholesale account on our website, we will need some personal information including your name, e-mail address and mailing address and business tax id. We use your purchase history, contact information and other registration information to send you information and to otherwise enhance your shopping experience at Mills Floral Company.

What are "Cookies" and how are they used?

"Cookies" are files which retain specific information regarding your activity on the website and are stored on your computer. Our Cookies do not contain any personally identifying information. We enable the use of cookies to let us know that you are a prior customer, so that you don't have to reregister your account information you gave us on your first visit. A lot of web browsers automatically accept cookies, but most allow you to change your browser to prevent the use of cookies. However, if you disable your cookies, you will then not be able to access certain features of our website.

Use and Disclosure of Your Information

We may send you email from time to time to make you aware of special promotions, changes in our services or other vital information of interest to our customers. If you don't want to receive our company's email, you can send us an email with the subject line "Remove me from your email list" or reply to our email with the subject line "Remove me from your email list".

If you send us personal correspondence, such as emails or if other users or third parties send us correspondence about your activities on our site, we may collect such information. We may use that information and other information that we obtain from your use of our site to resolve disputes, troubleshoot problems and enforce our agreement for Terms of Use.

We may from time to time deem it necessary to provide customer names and addresses with reputable business partners. Of course, you can choose not to let us share your personal information with any of our business partners, by sending an email to us with the subject line "Please don't share my information".

Linked Sites

If this site contains any links to other websites, we are not responsible for the privacy practices or the content of such websites.

Changes to Privacy Statement; Consent

We may update this Privacy Statement from time to time. You should check this page periodically for changes. By using our site, you consent to the collection and use of your information by us as described in this Privacy Statement.

Questions and Comments

We welcome any questions or comments about this Privacy Statement.

About Us

The story of Mills Floral Company mirrors the basic American belief that hard work and a little luck will take you as far as your dreams will allow. Linda and Phil Mills started Mills Floral Company in the basement of their Duluth, GA, home almost 21 years ago.

In the beginning, they specialized in dried and preserved florals and unusual botanicals. And, while those products are still basic to the Mills Floral product mix, the company has expanded into artificial florals and pre-made arrangements. The company is among the fastest growing floral and home accessory suppliers in the United States.

In the early days, dating back to 1978, they waded in farm ponds for lotus pods and made their own grapevine wreaths. They spent long hours making items to sell at local craft fairs. By the fall of 1987, they decided to try craft shows on a full-time basis. The result was a back-breaking schedule of 42 craft shows in 1988 - often two on the same weekend.

Over and over again they heard exhibitors talk about the difficulty of finding quality dried flowers. High minimum orders, long shipping delays and poor quality products were the norm in many areas of the country, not the exception.

So in the summer of 1988, they tried selling a few dried flowers on a wholesale basis. The future was set. The company was incorporated in 1989 and they moved out of their basement into a small warehouse. Then in 1993, they moved into their current office/warehouse facility.

With minimum orders set at only $100.00 (they started at $30.00), customers even today can still can buy one bunch or several cases of most items. Every effort is made to ship orders within 24 to 48 hours. The combination of low minimums, fast shipping and quality service has resulted in tremendous growth.

Today, the company exhibits in gift and trade shows in Atlanta and New York, other major cities. Orders can be placed 24/7 via the internet, email or fax. Products are shipped worldwide.

By the summer of 1996, market demand led them to add a full line of finished floral designs and arrangements. More than 600 different items are now available from this family-owned and operated company.

For almost 21 years, Mills Floral Company has built a strong and loyal customer base from among crafters, gift shops, florists, interior designers, potpourri and candle manufacturers, catalog companies, large chain stores and many others.

And, today this company is still owned by the same two people who have never forgotten those long basement days (nights).

Mills Floral Company
4550 Peachtree Lakes Drive
Duluth, GA 30096
1-800-762-7939
FAX: 770-729-9731

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